Salesforce is doubling down on agentic AI with its acquisition of Convergence.ai and a revamped pricing model for its Agentforce platform. The move underscores Salesforce’s ambition to make intelligent digital labor mainstream across enterprise functions.
Convergence.ai, known for developing AI agents that navigate dynamic digital workflows, brings deep expertise in autonomous task execution and adaptive systems. Its agents can manage real-time obstacles like pop-ups and errors—skills that Salesforce aims to embed into Agentforce to enhance task automation across complex environments.
While the Convergence.ai deal is expected to close by Q2 FY2026, Salesforce is already rolling out its new ‘Flex Credits’ pricing system. This consumption-based model allows customers to pay per action rather than per conversation, improving cost clarity and accessibility. Each Agentforce action now costs 20 credits ($0.10), sold in packs of 100,000 for $500.
Salesforce also introduced the Flex Agreement, enabling organizations to shift spending between user licenses and digital labor. Additionally, the new Agentforce user licenses support unlimited AI agent usage with seamless integration across Salesforce and Slack.
Recent expansions like Agentforce for HR Service and Agentforce for Consumer Goods showcase Salesforce’s push to tailor its AI agents for vertical-specific workflows.
With adaptive pricing, strategic acquisitions, and sector-focused capabilities, Salesforce is positioning Agentforce as a pivotal player in enterprise AI adoption.