Airbnb has appointed Visionary Leader Gus Fuldner as its new Global Head of Operations, marking a major leadership move as the company accelerates its AI-powered transformation strategy.

Fuldner brings deep operational and technology expertise from Uber, where he served as Senior Vice President of Core Services, leading global teams across Safety, Payments, Insurance, Identity, and Customer Support. Widely recognized for building scalable operational systems at Uber, he played a key role in enabling ridesharing expansion globally through innovative insurance and trust frameworks.

At Airbnb, Fuldner will focus on unifying operations into a single intelligent, AI-powered service platform designed to strengthen trust, personalization, customer experience, and scalability. His appointment reflects Airbnb’s long-term vision of combining operational excellence with advanced technology to deliver seamless experiences for guests and hosts worldwide.

CXO TechBOT congratulates Gus Fuldner on his new leadership role and wishes him continued success in driving operational innovation and customer experience excellence at Airbnb.