Gupshup has unveiled Superagent, an advanced autonomous AI platform designed to manage customer conversations seamlessly across messaging and voice channels. Built as a full-stack conversational orchestrator, the platform enables businesses to design campaigns, manage customer journeys, process transactions, and optimize performance through a single unified interface.

Early adopters have reported up to a 90% reduction in operational time, effort, and costs, along with more than a 25% increase in conversion rates. Superagent supports multiple communication channels, including WhatsApp, RCS, SMS, Telegram, Instagram, Truecaller, and voice networks, while offering multilingual capabilities for global scalability.

According to Beerud Sheth, Founder and CEO of Gupshup, the platform stands out for its ability to act autonomously and deliver measurable outcomes beyond standard AI responses.

In addition, Gupshup introduced Superclaw, a self-hosted solution built on its Openclaw framework, catering to SMEs and regulated industries requiring enhanced data privacy. Superagent is currently in beta and integrates with leading AI ecosystems.