ServiceNow has launched ServiceNow University in India with an ambitious goal of skilling one million learners in artificial intelligence (AI) by 2027. The announcement was made at the company’s first AI Skills Summit in Hyderabad, which drew over 1,200 students in person and 20,000 virtually.

India, one of ServiceNow’s fastest-growing markets, is at the center of its global vision to train three million people in AI worldwide.

Sumeet Mathur, Senior Vice President and MD of ServiceNow India Technology and Business Centre, underlined the urgency of the program, stating: “Organisations are adopting AI at record speed, but there simply aren’t enough skilled professionals to power this transformation. That uncertainty is exactly what ServiceNow University is designed to address.”

The platform provides free, gamified, and AI-personalised learning modules, featuring bite-sized courses, digital credentials, and career pathways tailored to India, including software development, data engineering, and security operations. It also partners with universities, government skill programs, and regulators such as AICTE to expand accessibility.

Ganesh Lakshminarayanan, MD and GVP of ServiceNow India & SAARC, emphasized that AI will shift talent demand beyond coding into business-tech-commercial roles, reinforcing the need for large-scale skilling.