Salesforce has launched Agentforce 360, a next-generation enterprise AI agent platform that delivers enhanced capabilities for creating, guiding, and deploying intelligent agents across diverse business operations.

At its core is Agent Script, a powerful new prompting tool that enables conditional logic, allowing AI agents to adapt dynamically and behave more predictably. Complementing that, Agentforce Builder offers a unified development and testing environment, streamlining the process of creating and refining agents.

A key highlight is deeper integration with Slack, enabling seamless embedding of Salesforce’s Sales, IT, and HR applications directly within the messaging workspace. This tight coupling brings AI agents into environments where teams are already collaborating.

Agentforce 360 is powered by reasoning models from leading AI providers such as Anthropic, OpenAI, and Google Gemini. The platform is already trusted by over 12,000 customers across industries, with names such as Lennar, Adecco, and Pearson among its early adopters.

With this launch, Salesforce is reinforcing its position in the enterprise AI space delivering tools that empower organizations to build intelligent, context-aware agents that simplify workflows and scale automation.