Enterprise AI
Coforge has launched CXNova, an agentic AI platform designed to help enterprises manage and personalise customer interactions across digital and physical channels.
The platform uses customer data, business information and real-time signals to adapt interactions as they happen. CXNova combines enterprise knowledge graphs and domain-specific ontologies to connect information across customers, products, content and business operations, giving AI agents greater context for decision-making.
Its multi-agent architecture includes specialised agents for content generation, customer-signal interpretation, next-action recommendations and experience orchestration. Industry-specific agents are also designed for sectors such as travel, banking, insurance and healthcare.
An Experience Operations (XOps) layer coordinates these AI agents with existing enterprise systems and human teams, supporting end-to-end experience management.
According to Coforge, CXNova is ready for enterprise deployment and can integrate with existing technology environments. However, the company has not disclosed specific customer deployments, revenue figures or quantified performance results from the platform.
