The Unprecedented Surge of IT in Healthcare: A Post-COVID Synopsis

Mohit Tandon - General Manager - IT, Sri Balaji Action Medical Institute & Action Cancer Hospital

In the wake of the COVID-19 pandemic, the healthcare sector witnessed an extraordinary integration of Information Technology (IT). This integration transformed service delivery and patient care. The digital transformation, catalysed by necessity, has redefined the contours of medical practice and health management, making significant strides in efficiency, accessibility, and personalised care.  A statistic indicates that health services use increased by 7.3% in the last couple of years. This surge reflects a rebound from a sharp decrease in 2020 due to the pandemic, which had significantly disrupted routine and elective healthcare services .

Accelerated Adoption of Telemedicine

One of the most significant leaps in healthcare IT has been the exponential growth of telemedicine. Health systems worldwide have adopted remote consultations as a mainstay, facilitated by robust IT frameworks. According to a report by McKinsey, telehealth utilisation has stabilised at levels 78 times higher than before the pandemic. This surge describes the vital role of IT in expanding access to healthcare – it allows patients to receive timely medical advice without the risks of delayed in-person visits.

Enhanced Data Integration and Analytics

The post-COVID era has also seen a surge in the utilisation of big data and advanced analytics in healthcare. Hospitals and health systems are now leveraging these technologies to predict patient outcomes, streamline operations, and enhance decision-making processes. For instance, artificial intelligence (AI) models are being employed to triage patients, predict surges in hospitalisation, and optimise treatment protocols. Such applications not only improve operational efficiencies but also significantly boost patient outcomes.

Rise of Wearable Health Technology

Wearable technologies have also seen a sharp increase in adoption. Devices are now capable of monitoring a vast array of health metrics continuously. Companies like Fitbit and Apple have reported substantial growth in the use of their health monitoring features. These devices play a crucial role in preventative health, early diagnosis, and chronic disease management, seamlessly integrating health monitoring into daily life.

 

“Digital health is reshaping the future. In fact, it’s transforming challenges into opportunities for a smarter, more connected healthcare system.”

Blockchain for Health Data Security

Blockchain technology has emerged as a key player in ensuring data security and integrity in healthcare. With an increased emphasis on patient data privacy, blockchain provides a decentralised platform to securely store and share medical records. This technology ensures that patient data are immutable and traceable. They significantly reduce the risks of data breaches and fraud.

Investment and Innovation

The post-pandemic period has also witnessed unprecedented levels of investment in healthcare IT. Venture capital funding for digital health reached a record high in the years following the pandemic. This demonstrates robust confidence in the sector's growth potential. Innovators and startups continue to introduce breakthrough technologies in areas such as robotic surgery, virtual reality in rehabilitation, and personalised medicine through genomics.

Value-Based Care and Specialty Practices

The shift towards value-based care is driving the emergence of specialised practices like cardiology and orthopaedics. Hospitals are centralising IT infrastructure to enhance care coordination and focusing on improving clinical outcomes. This strategic emphasis aligns with growth initiatives aimed at expanding services and reaching more patients. The overarching goal is to deliver high-quality care efficiently. It prioritises patient well-being while controlling costs.

Emergence of Technology-Enabled Pharmacies

New technology-enabled pharmacies featuring direct-to-consumer models are rapidly emerging. These platforms offer digital prescription management, automated workflows, and faster home delivery services. Although these new entrants currently hold a small market share, they are growing swiftly. This growth is fueled by significant private equity investments and it’s potentially leading to more innovation in pharmacy service delivery.

Challenges in Health Education and Public Health

Amid the digital transformation in healthcare, there is growing concern about the negligence of health education and public health. The rapid adoption of technologies like telemedicine, while beneficial during lockdowns, is perceived by some as a potential over-reliance on technology at the expense of traditional healthcare methods. This trend raises questions about the long-term sufficiency of technology to address the deficits in health infrastructure and manpower.

Toward a Future-Ready Healthcare Ecosystem

Despite challenges, the strides in healthcare IT in the post-COVID period represent beyond  temporary adjustments — it reflects  a permanent transformation towards a more resilient, efficient, and patient-centred healthcare system. This digital leap forward has the potential to bridge gaps in healthcare delivery, enhance patient engagement, and drastically reduce healthcare disparities. The continuous evolution of IT in healthcare promises a future where medical care is more accessible, data-driven, and aligned with the needs of each patient. That said –  a new age of medical excellence and innovation is knocking the doors!

 

The Journey into industry

 

Mohit Tandon is a seasoned IT professional in healthcare, currently serving as the General Manager of Information Technology at Sri Balaji Action Medical Institute & Action Cancer Hospital. With a robust background in healthcare information systems, ERP implementation, and business analysis, Mohit has honed his expertise across multiple esteemed institutions including Maharaja Agrasen Hospital and Sir Ganga Ram Hospital. He excels in managing ERP module lifecycles, enhancing processes, and delivering comprehensive post-implementation support. His tenure at Aakash Healthcare and Fortis Healthcare further solidified his skills in system analysis, software implementation, and ensuring seamless operational integration across multiple hospitals. Mohit's strategic vision and meticulous approach significantly optimise healthcare IT infrastructure and services.